HOW TO REPAIR YOUR INTERNET CONNECTION ON YOUR PALM TREO OR CENTRO

By JC Leahy

My Palm 755p wouldn't connect to the Internet for several weeks from any location.  I kept getting the message that there was an "error" loading any internet site.  I also was unable to send or receive e-mail from the phone. I called Sprint and learned how to "restore Vision services" to reset the Internet connectivity.  It worked.


Here's the procedure:


Got to the telephone dialing screen.
Press the code ##3282# .  This is called the "data restore code."  (It also accesses the menu to unlock you phone.)
Select "Data" at the top left corner of the screen."
Select "Vision Services"
Follow the prompts to "restore Vision services"


That should do it.  You can verify Internet connectivity by looking for the little letters "EV" next to the signal-strength-bar icon on your phone.  If "EV" is displayed, you have Internet connectivity.  Apparently, though, not all Treo's display the "EV" symbol, because my 755p displays no "EV" even though it is now able to access the Internet and send/receive e-mail just fine.


If this procedure doesn't work, your phone will have to be hard-rebooted.  This will destroy all data on it but it will also fix your Internet connection.  If you call Sprint, they can set up an electronic work order for a Sprint store to back up your phone, hard-reboot it, and restore all your data.