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Wednesday, October 19, 2011

Problem Placing an Order with Amazon

I emailed the problem to Amazon technical support this morning.  Here's the issue:

"I am trying to order the hard disk in my shopping cart.  When I get through with checkout and press the "place order" button, nothing happens: no order is placed & there is no error message.  I've tried on 3 computers.  What's up??"

We'll see what they say.

Is anyone else having this problem?

JC Leahy
Twitter@JC_Leahy

AMAZON'S ANSWER:

Hello,

In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in placing your order.

It appears that this problem will require some further research by our technical specialists. I have forwarded your message to them so that we can try to resolve this problem.

We're continually fine-tuning our presentation to provide our customers with the greatest value, selection, and information for their online purchasing decisions.

Please try placing your order again in the next day or two. Errors like this are usually corrected shortly after they're reported.  If you are still experiencing the same problem after this time, please write back to us with the information given below so we can investigate further.

http://www.amazon.com/gp/help/contact-us/general-questions.html

-- Error message URL.
-- Error message.
-- Description of the issue faced.

Here are our customer service phone numbers for any further assistance regarding this issue:

— U.S. and Canada: 1-866-216-1072
— International: 1-206-266-2992

We're available 24 hours a day, 7 days a week.

Thanks for your patience while we fix this problem. We look forward to seeing you again soon.

Thank you for your recent inquiry. Did I solve your problem?

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Best regards,

Kavitha C.


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